Terms of Service
Version 2.0 · Effective 2026-08-12 · [LEGAL ENTITY — TO BE DETERMINED] ("ShipOverpay", "we", "us")
1. What ShipOverpay is
ShipOverpay reviews parcel carrier invoices you upload and identifies charges that appear to be billing errors. We are an independent service. We are not affiliated with, endorsed by, or acting for UPS, FedEx, DHL or USPS, and we have no special relationship with any carrier.
We offer three things:
- a free scan of an invoice you upload;
- a detailed report you can buy, listing confirmed findings with evidence and suggested dispute wording, for you to use yourself;
- Recover It For Me, where we file claims with your carrier on your behalf under a separate Recovery Authorization.
2. Eligibility and your account
You must be at least 18 and able to enter a contract, and you must be acting for a business. The service is intended for United States parcel shipping.
You are responsible for what happens under your account, for keeping your password to yourself, and for the accuracy of what you tell us. Tell us promptly if you believe someone else has access.
Accounts have roles. Owners and administrators can upload invoices, buy reports and authorize recoveries. Viewers can read.
3. Your invoices and your data
Your invoices remain yours. You give us permission to process them in order to provide the service — parse them, analyze them, produce findings, and generate the reports and claims you ask for.
You confirm you have the right to give us the invoices you upload.
We describe what we collect, why, how long we keep it and who processes it in the Privacy Policy and the Data Processing and Retention statement.
4. What our analysis is, and is not
Our findings are produced by rules applied to the data in your invoice, then reviewed by a person before anything is presented to you as recoverable.
- A finding is an opinion that a charge appears contestable. It is not a legal conclusion, not accounting advice, and not a guarantee that a carrier will agree.
- We do not invent amounts. Every figure traces back to a line of your invoice.
- Analysis quality depends on what your carrier's file contains. Some formats carry less information than others, and we say so rather than guess.
- We do not claim to find every error. A scan that finds nothing means our rules found nothing, not that your invoice is perfect.
5. Detailed reports
The detailed report is a one-time purchase for a single invoice, at the price shown at the time of purchase.
We only offer a report for sale when our review is finished and at least one finding is confirmed as recoverable with an amount. A report with nothing confirmed in it is not sold.
The report freezes what was confirmed at the moment you bought it. Later changes to our rules do not alter a report you have paid for.
Refunds are covered by the Refund and Cancellation Policy.
6. Recover It For Me
Managed recovery is governed by the Recovery Authorization, which you accept per case, and by the Recovery Fee Terms. Where those documents conflict with these Terms on the subject of recovery, they prevail.
No recovery, no fee. A fee arises only on a credit actually confirmed on your carrier account.
7. Payment
Payments are processed by Stripe. We do not receive or store your full card details.
Prices are in US dollars and exclusive of any taxes that may apply. You are responsible for taxes arising from your use of the service other than taxes on our income.
8. Acceptable use
Do not: upload documents you have no right to; attempt to access another organization's data; probe, scan or overload the service; use it to build a competing dataset; or use it for anything unlawful.
We may suspend an account that does these things, and we will tell you why.
9. Availability
We aim to keep the service available and back it up, but we do not promise uninterrupted access, and we may change or discontinue features. We will give reasonable notice of a material reduction in what a paying customer receives.
10. Intellectual property
The service, its rules, its interface and its reports are ours. Buying a report gives you the right to use that report for your own business, including sending its content to your carrier. It does not give you the right to resell it or to redistribute our analysis as a product.
11. Confidentiality and publicity
We treat your invoice data as confidential.
We will not use your name, logo, or any identifiable description of your business publicly without your separate written permission, including in case studies, testimonials and marketing.
12. Warranties and liability
The service is provided "as is" to the extent permitted by law. We do not warrant that any specific recovery will be achieved.
To the extent permitted by law, our total liability arising out of the service is limited to the greater of (a) the amounts you paid us in the twelve months before the claim, or (b) one hundred US dollars. We are not liable for indirect or consequential loss, or for lost recoveries a carrier declined.
Nothing here limits liability for fraud, or for anything that cannot lawfully be limited.
13. Termination
You may stop using the service and ask us to delete your data at any time; see the Privacy Policy.
We may terminate for material breach of these Terms. Fees already owed on confirmed recoveries survive termination.
14. Changes to these Terms
We may publish a new version. Each version has an effective date and is kept on record with the exact text. Where a change materially affects your rights, we will ask you to accept the new version before you continue; for clarifications and corrections we will not interrupt you to click a button, because consent that is asked for constantly stops meaning anything.
15. Governing law and disputes
These Terms are governed by the laws of the Province of Quebec and the laws of Canada applicable there, and the courts of Quebec have jurisdiction, except where a mandatory rule of your own jurisdiction says otherwise. This will be restated precisely once the operating entity is incorporated.