Recovery Fee Terms
Version 2.0 · Effective 2026-08-12 · [LEGAL ENTITY — TO BE DETERMINED] ("ShipOverpay", "we", "us")
These terms explain exactly how a recovery fee is calculated and charged. They sit alongside the Recovery Authorization, which is what you accept per case.
1. When a fee exists
A fee comes into existence only when a carrier credit is confirmed on your account, with a recorded confirmation source, date and reviewer.
A fee does not arise from: a finding, a submitted claim, a carrier approval, or the passage of time.
2. How it is calculated
Fee = Confirmed Recovery × the percentage recorded on your authorization
Rounded half-up to the nearest cent. Standard percentage: 25%. Founding 100 members: 0%.
Worked examples at 25%:
| Confirmed Recovery | Fee | You keep |
|---|---|---|
| $100.00 | $25.00 | $75.00 |
| $412.90 | $103.23 | $309.67 |
| $2,000.00 | $500.00 | $1,500.00 |
Partial credit: if we claimed $500, the carrier approved $500, and $300 was actually credited, the fee is 25% of $300.
3. The rate is frozen per case
The percentage recorded on your authorization is the one that applies to that case, for the life of that case. A later pricing change does not reach back.
4. When you are charged
After the credit is confirmed, and after we have emailed you the breakdown — amount recovered, fee, what you keep. The charge is made to the payment method you placed on file, without you being present.
If the charge fails or your bank requires additional authentication, we tell you and ask you to resolve it. The recovery is not undone by a failed fee charge.
5. Currency
Fees are charged in the currency of the recovery, currently US dollars only.
6. Taxes
Amounts are exclusive of any applicable taxes. The exact tax treatment will be stated here before we charge a live customer.
7. Disputes
If you believe a fee is wrong, write to support@shipoverpay.com with the case number. Every case carries a full record: what was claimed, what the carrier approved, what was confirmed, from what source, and the fee calculation. We would rather correct an error than defend it.